Pakcan joined Citigroup in 1997. She assumed her current role in 2021 and leads a team of over 4,800 people. Pakcan has served on the board of CHAPS Clearing Company in the U.K. and the board of The Clearing House Payments Company L.L.C. in the U.S. She has also served as a director on the board of Citibank Europe Plc in Ireland and is currently a director on the board of Citigroup Saudi Arabia.