Pakcan has been at Citibank for 25 years. She assumed her current position in 2021, having previously been head of global trade and head of treasury and trade solutions for Europe, the Middle East, and Africa. She serves clients across 59 markets and oversees more than 4,800 people. Pakcan is also actively engaged with the payments and trade industry. She served on the boards of CHAPS Clearing Company in the U.K. and the Board of the Clearing House Payments Company in the U.S. She currently sits on the board of Citigroup Saudi Arabia.