Al-Kharafi became Zain Group’s vice chairman in 2014, and group CEO in 2017. The group today operates across seven countries in the Middle East and Africa, serving around 50.9 million customers as of March 2022. In August 2021, Zain Telecom announced the launch of the Zain Venture Fund, which invested in and signed an MoU with the U.S.-based Pipe and the U.A.E.-based Swvl. Al-Kharafi is also the chairman of the board for the executive committee of Boursa Kuwait and a member of the board of the UN High Commissioner for Refugees (UNHCR). He is also a founder of BNK Holding, a privately held shareholding company.