Etihad employs 12,533 people across eight divisions. In 2021, Etihad Airways carried over 3.5 million passengers. In the same year, it flew to 71 passenger and cargo destinations in 47 countries, posting passenger revenues of over $1.1 billion and cargo revenues of $1.7 billion. The national flag carrier also raised $1.2 billion in its first loan linked to environmental, social, and governance targets in October 2021. Douglas is also a board member of Abu Dhabi Airports.