Mahfouz has 37 years of industry experience and assumed her current role in 2014. Al-Tijari recorded $179 million in net profit and $14.1 billion worth of total assets in 2021. The bank provides a variety of contactless payment options, including Garmin Pay, which it introduced in 2020. In 2022, Al-Tijari introduced SwatchPAY to Kuwait. In December 2022, Al-Tijari announced the full launch of Apple Pay services. Mahfouz is a member of the supervisory board of the American University of Kuwait.